Contact

The best way to reach BeamDrop is email: hello@wetransfertool.com. Maya reads every message and usually replies within a few days.

Connection or transfer problems

Please include the browser and device on both ends (for example “Chrome 131 on Windows → Safari on iPhone”), whether the devices were on the same network, the rough file size, and the exact message you saw. Do not send the room link — it stops working once the sender closes the tab anyway.

Before writing, the FAQ covers the most common fix: some networks block direct connections, and switching one device to a mobile hotspot often helps.

Security issues

If you believe you have found a vulnerability, email the details with “Security” in the subject. Please give us a reasonable chance to fix it before publishing.

Reporting misuse

BeamDrop’s terms prohibit sending illegal content. Because files go directly between browsers, we never have a copy and cannot inspect or remove them. We can, however, act on reports about how the service is being used — for example by blocking abusive traffic — and we will cooperate with valid legal requests to the extent we hold any information, which is very little (see the privacy policy).

Everything else

Feature requests, compliments and complaints are all welcome at the same address.